Pre-Analysis of Service Quality Design for Intercultural Care Service Facilities by International Medical Aid_ Crimson Publishers

Pre-Analysis of Service Quality Design for Intercultural Care Service Facilities by International Medical Aid by Hajime Eto* in COJ Nursing & Healthcare_ Nursing Healthcare Open Access Journal

 

Abstract This paper presents a rough design of service system for international care service facilities proposed to be constructed in developing areas or countries by the financial and technical aid from developed areas or countries. A main problem is how to fill the cultural gap between care providers and care recipients, both in humanservice aspects and information-technological aspects. Here, "culture” includes language, food, custom, art, value system, religion, and the views of life and death. Information technology is expected to narrow the medico-technical gap between developed and developing areas or countries. Further, information exchange or frequent communication with the homeland or home countries of care service recipients is expected to mitigate their loneliness in distance from their homeland. Further, the administrative, legal and other formal barriers like the health insurance and the visa system are discussed.

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